500强 外企 供应链
osition Title: CCT Intern/客户服务实习生
Department: Supply Chain/供应链
Location: Hefei/合肥（经开区锦绣大道，有班车）


Job Responsibilities:
Order Management:
- Daily tracking Order status and coordination to archive the customer case-fill the target.
- Communication with CST operation function on order details;
- Communication with SR/KC to solve issue for order;
- Exception order dispose.
AR & Invoice:
- Daily invoice tracking to clarify the issue and root cause;
- Regular AR review with CD finance;
- Daily credit hold release application and coordination;
- Customer payment offset;
- IAA document prepare.
Service Level& Customer Relationship
- Regular service review and info change with sales team(KC)
- Key operation loss analysis and drive the counted dept. to take action.
- Customer relationship and satisfaction management (prompt and proactive response on customer requirement, regular review, etc.)


Job Requirements:
-Bachelor degree or above
-Be patient;
-Good communication skills
-Can work 4-5 days per week for 6 months (prefer 5 days)
-Computer (SAP, Excel, PPT skill)  

1）China & Japan Market Trend Analysis： 对中国及日本地区洗发用品市场进行趋势分析，主要是抓住中国和日本市场最新的趋势；

2）Payment Support :从合同拟定到报价审核到付款到账，保证项目整个付款流程顺利完成。了解一个team对上百个项目的预算平衡保持的问题。手把手教会付款工具的使用。

3） Ad-hoc Research:针对不同主题和要求，使用多种Data Mining工具,联合利华各种agency资源，完成research deck. 例如：清扬新任代言人测评等。

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