Do you have a passion for helping people?  Are you interested in joining a dynamic IT team serving an industry-leading software company?  Do you want to learn about various aspects of IT?  

As a member of the Global Solutions Center (GSC), you will provide technical IT support to Synopsys employees around the world via phone, chats, tickets and walkups from the Shanghai office.

Synopsys is the Silicon to Software partner for innovative companies developing the electronic products and software applications we rely on every day. As the world’s 15th largest software company, Synopsys has a long history of being a global leader in electronic design automation (EDA) and semiconductor IP, and is also growing its leadership in software security and quality solutions.

Description：

As part of the Shanghai GSC support team, IT Support Coordinator will provide advice and friendly hands-on technical support to Synopsys employees. IT Support Intern is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to the maintenance of personal computers and related systems. Intern may assist in performing minor troubleshooting in the identification of applicable problems relating to PC's, application software and basic network communications. May assist in new computer configuration and tech refresh process. Intern earns the trust of customers and coworkers alike as they offer guidance, knowledge, and even tips and training. They will also provide assistance in updating Help Desk/Solutions Center procedures. Assist with equipment handover, recovery and management.

职位描述:

作为GSC上海团队的一员，实习生将需要向公司员工提供IT相关问题的建议和技术帮助。通过培训后主要负责筛选、诊断各种与电脑和内部系统相关的问题，识别电脑、应用软件和基本网络通信应用的问题，并协助解决基本的故障；帮助新电脑配置和更新；实习生还将协助更新解决方案中心的流程；协助交接、管理公司的设备。

Requirements：

·         Candidate must have excellent interpersonal, verbal and written communication skills.

·         Good knowledge of English verbal and written skills is required

·         Must have basic PC, MS Office, Email and Internet experience and knowledge of Windows 7/10

·         Must demonstrate computer diagnostic and troubleshooting skills

·         The job requires ability to multi-task and work under pressure while meeting established productivity guidelines and flexibility to work in rotation

职位要求：

·         必须具有良好的人际交往，口头和书面表达能力

·         需要良好的英语口头和书面表达能力

·         必须具备有关电脑，Office，电子邮件，互联网，Windows 7/10的经验和知识

·         必须具备电脑诊断和故障排除技能

·         能有效应对多任务和工作压力

Education:

·         Undergraduate college level currently attending PT/FT

·         English Language Proficiency Certification will be added advantage

·         MCP/A+/MCSE will be added advantage

教育程度：

·         大学本科/研究生在读

·         具有国家英语水平证书

·         有MCP/ A +/ MCSE证书优先考虑