硅谷公司、新能源、行业领先、学习平台
CustomerInsights Analyst JOBDEscriptION TheCustomer Insights Analyst role is responsible for improving the support andproducts offered to Tesla’s existing owners and future consumers. This positionrequires collaboration with Sales, Service and Quality Leadership along withExecutive Staff. The ideal candidate will contribute to new ideas and improveexisting process based on survey feedback to enhance Tesla’s Purchase Process,Installation, Delivery and Total Ownership Experience. The overall responsibilityof this role is to analyze survey responses to report on Customer Satisfaction,NPS, and Product Quality. Moreover, by uncovering reasons why prospects do notmove forward with their orders, you will provide insights into how we canimprove gross margins and reach Tesla’s sales quarterly goals. Candidateswill thrive in both an independent and team environment. You must be able toproactively seek out projects and while completing daily tasks accurately andwith minimal oversight. Most importantly, your core value includes a desire toexceed customer expectations, identify trends prior to problems escalating andensure every aspect of Tesla Purchase and Ownership is a true pleasure.
Responsibilities:Evolve into a resource for organizations and training departments.evaluate the needs of potential and existing customers and work in a creative, pro-active manner to improve their experience.Provide in-depth market and regional survey summaries, inclusive of narratives that includes trend analysis and improvement suggestions.Work closely with global counterparts to gather insights into Tesla’s potential and existing customer base. Bring focus to our store and service experience by providing a global view of customer feedback.Availability and commitment to contribute in EOQ global and market survey summaries.Identify and escalate vehicle and organization trends posted on social media.Ability to speak directly with Tesla customers when difficult satisfaction issues arise, along with partnering with department managers to resolve concerns.Effectively handle multiple priorities, organize workload, and meet deadlines.Perform ad-hoc duties as assigned by line management Requirements:You have previousexperience from working as an analyst with focus on customer data. If dataanalysis is an interest even outside of working hours and you spend timereading about Customer Analytics, you are the kind of analyst we are lookingfor;Excellent written and oral communications skills in English (Japanese/Korean reading ability is a STRONG plus)Passion for AnalyticsComfortable dealing with spreadsheets on a daily basis – if a VLOOKUP is making you sweat, this job may not be for you. R, Tableau, Python expertise in data analysis is a STRONG plus.Ability to present complex information in simple terms with clear recommendations based on data insight.Strong product focus and customer focus mentality.Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities. Ability to prioritize effectively and handle shifting priorities.Self-starter who is able to take initiative to drive results with minimal supervision.