可转正
Provide helpdesk support to end users:-Handle telephone calls, e-mail and fax-Verify and log every call by following predefined policy and procedure-Diagnosing problems and determining the severity-Referring problems to support groups-Updating the user on the call status, and confirming with the user that problem is fixed-Ad hoc project and administration support -为终端用户提供桌面技术支持-通过电话,邮件等渠道接受客户要求并及时处理个案。-根据有关规定记录每一个服务要求-分析和决定问题的优先级别-能够准确的把问题派送到相应的支持组-及时向用户报告问题处理的进程以及问题解决后要和用户进行确认-对新的项目予以支持和管理的工作 Job Requirements (skills/experiences) -Excellent command of Mandarin-Upstanding English Skill (CET4+), Good command of oral and written English. Excellent English Skill is preferred-Excellent communication, telephone manner, technical skill and interpersonal skills-Self initiative, pro-active, hard working, good attitude and team player-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours-On-shift duty is required -Can accept flexible working hours-Call Centre & customer service experience is preferred -具有流畅的口头表达能力(国语和英语)-英语四级或以上、具良好的交谈及写作能力(英语能力优秀优先考虑)-良好的人际沟通技巧与电话沟通习惯-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解-具有责任心,办事干练、反应灵活及团体合作精神-能承受压力,能够处理各种紧急的情况,能接受加班工作

1.良好的沟通学习能力
2.大专以上学历，计算机相关专业
3.只招2018年毕业的实习生
4.英文水平4级以上，能看懂英文文档
5.男生优先